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An ecommerce customer-support platform combining a helpdesk and AI Agent for customer conversations, with Shopify and other store integrations.

Language:
en
Collection time:
2026-10-19
GorgiasGorgias

Gorgias combines a commerce helpdesk with an AI Agent, using store context to support customer answers and service tasks. Integrations include Shopify.

Setup and billing

Configure knowledge, action permissions and human handoffs, then verify order-related answers. Helpdesk tiers and AI Agent charges for resolved conversations are distinct. Voice, SMS and other add-ons have separate terms.

Sources and review

Official source 1 · Official source 2 · Checked 19 October 2026. Public official sources reviewed; signed-in features and paid accounts were not tested.

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